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What to do when GEM doesn't run and I get a strange error message?

Please always read the message carefully. It should indicate the reason why GEM cannot work or proceed.

Frequent messages are:

  1. Your subscription has expired. Please contact your account manager or us directly on gemsupport@travelportgds.cz.



  2. NO B.F. TO DISPLAY    or    SIGN IN

GEM is based on Internet Explorer and works only in the PCC which is set on the agent’s computer the in TCP/IP in Control Panel as default, otherwise you can receive the error response mentioned above:

       

 If you need to exchange/reissue a ticket in another PCC, you need to:

  • change the settings of the default PCC on your computer, or
  • you can prepare the whole exchange/reissue in the default PCC, store Filed Fare and Exchange mask in the PNR, then open this PNR in a different PCC and issue a new ticket using only the >TKP< entry.

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